- Customers should contact customer support via Email (email@example.com) before returning or exchanging items. Items returned without authorization will not be accepted. If it is a faulty item, you need to send us pictures/videos of the item that can show where the fault is. After sending your return, you need to inform us of the tracking number.
- Returned or exchanged merchandise must be undamaged, unused, and unmodified.
- For return and exchange events that are not caused by our mistakes, you need to bear all shipping fees.