30 Days Return
When shopping with Createwithgems, you can have peace of mind knowing that we prioritize quality and craftsmanship in the production of our jewelry. However, in the event that you are not fully satisfied with your purchase, we offer a hassle-free 30-day money-back guarantee with no additional charges other than return shipping cost (80USD)
Initiating a return will result in the delivery of a prepaid return label to your email from FedEx. After printing the label and scheduling a pickup, the returned item will be promptly processed at our sorting department within 24 hours. Following this, our accounting department will proceed to issue your refund.
It's worth noting that credit card refunds may take 7-10 business days to appear on your account, while PayPal refunds will be processed immediately. In either case, the refund will be credited to the same account that was used for the original payment, whether it be credit card or PayPal.
Please also keep in mind that returned items must be in the same condition as when received, along with all original packaging and contents. Return shipping authorization is only valid for 7 days from the date issued, and it must be shipped within this period. For specific instructions, please reach out to us before attempting to return any merchandise.